Blog

(March 16th, 2020) In response to the current outbreak of novel coronavirus (COVID-19 also known as SARS-CoV-2), UP, an innovative brand of AAEON Technology B.V., would like to take a minute to share our business continuity plans with you.

All UP facilities and functions are currently running as usual. The manufacturing site in Taiwan is in full operation, the logistic center, RMA and technical support in the Netherlands continues working without disturbance. The whole UP team’s indirect staff are working remotely and continue to stay in touch with our suppliers and customers. The online store continues to ship with the standard 7-day policy on in-stock items, however, we sincerely ask for your understanding if there may be any minor delay from our transport couriers as they are delivering supplies to the front line first.

Hygiene is crucial in our current situation, hence we maintain strict hygiene guidelines in our office and warehouse.

Since January we have been taking action in terms of monitoring the health condition of all our staff members, emphasizing hygiene among employees and supplying sanitizer to all our various building facilities, especially when delivering products. Together with all employees, our partners and transport carriers, we continue to work hard to provide you with the best possible service. At UP, we keep monitoring the situation closely and will update our customers with timely information as it becomes available.

Thank you for entrusting UP with your business. We are very grateful for the role we play and remain as committed as ever to ensuring your success. We wish you, your colleagues and families’ safety, wellness and positivity during these challenging times.

You can also follow updates regarding UP operations during this time at the following link: https://up-shop.org/39-covid-19-notice

Sincerely yours,
UP Team